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  • Diversity in Documentation: SOAP Notes and Their Value Across Mental Health Professions

    Diversity in Documentation: SOAP Notes and Their Value Across Mental Health Professions

    In the mentally charged, challenging world of mental health, the power of effective notes cannot be overstated. They are the backdrop for effective treatment, patient care continuity, and adherence to regulatory requirements. Amongst various note-taking formats exists SOAP (Subjective, Objective, Assessment, and Plan), a globally recognized standard. Despite varying specialties in the mental health field, the uniting thread we see is the ubiquitous use of SOAP notes. Let’s explore how different types of mental health professionals leverage NuIQ’s Q-Notes for SOAP style documentation.

    Psychiatrists

    Psychiatrists, medical doctors specialized in mental health, use SOAP notes as a functional tool to organize their decision-making process sequentially. The Subjective portion helps capture a patient’s experiences, feelings while Objective part helps consolidate findings from mental status exams or other diagnostic results. With Q-Notes at their disposal, psychiatrists can condense their understanding (Assessment) and future courses (Plan) of action in an organized manner – delivering faster and higher quality care.

    Clinical Psychologists

    Clinical psychologists stand to benefit immensely from the efficient use of SOAP notes. Given the complexity and depth of therapy sessions, having a tool like Q-Notes that listens/scribes in real-time is a boon. It aids these professionals by documenting patients’ perceptions (Subjective) and observable data (Objective). Meanwhile, it allows them to focus on interpreting these data points (Assessment) and setting therapeutic goals (Plan).

    Marriage and Family Therapists (MFTs)

    SOAP notes aren’t confined to individual therapy; they’re just as effective when leveraged by MFTs during couple or family sessions. The Subjective part can capture palatable emotions underpinning familial situations while Objective segment notes interactions and behaviors displayed during the session. Thanks to Q-Notes, MFTs can now spend more time engaging with the family instead of grappling with paperwork.

    Social Workers

    In the social worker’s arsenal, SOAP notes serve double duty – they structure client interactions and articulate the welfare case to other stakeholders. Each section of a SOAP note provides important clues on clients’ living circumstances, emotional states, ongoing interventions, and upcoming action steps. With Q-Notes, social workers can dissect these complexities efficiently and advocate for their clients better.

    Licensed Professional Counselors (LPCs)

    For LPCs, SOAP notes work as the guiding light in their varied client engagements – be it grief counseling, stress management or substance abuse counseling. Having a consistent structure not only promotes methodical-client understanding but also ensures regulatory compliance. Leveraging Q-Notes to record session dynamics leaves ample time for LPCs to plan (Plan) effective interventions based on client needs.

    School Psychologists

    Embarking upon a multitude of roles from consulting and counseling to assessment, school psychologists benefit greatly from streamlining their documentation process. Q-Notes’ intuitive transcriptions empower these professionals with more timely revisions of student strategies and interventions (Plan).

    Conclusion

    No matter the mental health professional in the picture, the need for comprehensive yet quick-to-digest session notes remains constant. By integrating NuIQ’s innovative Q-Notes software into daily workflow, professionals can deepen their functional use of SOAP notes while magnifying their attention to patient care, not paperwork. As we marvel at this intersection of technology and mental health services, it’s clear that SOAP notes and Q-Notes go hand-in-hand in fostering superior treatment outcomes.

  • The Future of Therapy: Augmented by AI

    The Future of Therapy: Augmented by AI

    SOAP Notes Are Used Across Mental Health Professions

    In today’s fast-paced world, where demands on mental health professionals continue to grow, the integration of artificial intelligence (AI) into therapy sessions is revolutionizing the way clinicians work. Tools like NuIQ are at the forefront of this transformation, leveraging AI to automate therapy note-taking and streamline administrative tasks, ultimately saving time, preventing burnout, and enhancing the therapeutic experience for both therapists and clients.

    Saving Time, Enhancing Efficiency

    Gone are the days of laborious note-taking during and after therapy sessions. With AI-powered tools like NuIQ, therapists can now focus their attention fully on their clients, confident that detailed session notes are being generated in real-time. By simply speaking to the NuIQ platform, therapists can summarize sessions, dictate notes, and even have conversations transcribed accurately and efficiently. This not only saves valuable time but also ensures that important insights and observations are captured accurately, without the need for manual transcription.

    Preventing Burnout, Promoting Well-being

    Therapy burnout is a significant concern in the mental health profession, with clinicians often facing heavy workloads and administrative burdens. AI-driven solutions like NuIQ alleviate this burden by automating repetitive tasks, allowing therapists to reclaim precious time for self-care, professional development, and personal well-being. By reducing the administrative workload and streamlining workflow processes, AI augments therapists’ capacity to deliver high-quality care while maintaining their own mental and emotional resilience.

    Enhancing the Therapeutic Experience

    Beyond efficiency gains and burnout prevention, AI is also enhancing the therapeutic experience for both therapists and clients. By automating note-taking and administrative tasks, NuIQ allows therapists to be more present and engaged during sessions, fostering deeper connections and more meaningful interactions with clients. Moreover, the ability to access detailed session notes instantly enables therapists to track progress, identify patterns, and tailor interventions more effectively, ultimately leading to better outcomes for clients.

    Embracing the Future of Therapy

    As the mental health landscape continues to evolve, it’s clear that AI will play an increasingly vital role in shaping the future of therapy. Tools like NuIQ are leading the way, empowering therapists with cutting-edge technology to deliver more efficient, effective, and personalized care. By harnessing the power of AI to automate administrative tasks, prevent burnout, and enhance the therapeutic experience, NuIQ is revolutionizing the way therapists work, ushering in a new era of innovation and possibility in the field of mental health. In conclusion, the future of therapy is here, and it’s augmented by AI. With NuIQ leading the charge, therapists can look forward to a future where their time is optimized, their well-being is prioritized, and their ability to make a positive impact on the lives of their clients is greater than ever before.

  • Simplify Your Session Notes with Q-Notes by NuIQ

    Simplify Your Session Notes with Q-Notes by NuIQ

    Q-Notes Prepares Session Notes For Therapists

    Every therapist knows the drill: the session concludes, and the administrative tasks begin. Constant note taking, remembering key points, documenting – it’s all part of a day’s work. But what if there was a tool that removed this necessary but time-consuming component from your plate? Enter the world of Q-Notes, part of the NuIQ suite of solutions, dedicated to empowering therapists to do what they do best.

    Capture Every Word with High-Quality Audio Recording

    The effectiveness of Q-Notes begins with a quality recording of your session. For most therapists, this can easily be achieved using your smartphone. Choose any audio recording app on your phone to capture the conversation – one popular option is Voice Recorder.

    Ensuring the quality and clarity of your recording is paramount. Remember, the microphone on your device should clearly pick up all participants in conversation. This requires careful placement of your phone – make sure it’s positioned well within audibility range and not obstructed by other objects.

    But that’s not the only option for recording sessions; we have got you covered with built-in functionalities right on our platform. Use the ‘Record’ button directly in the Q-Notes interface to start capturing sound immediately. Just make sure that, like with your phone’s recording, the device is well placed to record the entire conversation clearly.

    From Raw Audio to Structured Notes

    With the end of your session and audio file at hand, all you need to do is submit this file to Q-Notes. Either upload it directly from your phone or stop the direct recording, and sit back while Q-Notes springs into action.

    A Custom Therapeutic Note in Your Chosen Format

    Following successful audio capture and upload, the next phase lies in choosing your desired note format. Be it SOAP, DAP, PAIP or IRP – Q-Notes offers variety to meet diverse needs. Simply toggle between the provided tabs to select your preferred format, and let Q-Notes do the rest.

    Beyond Doing Session Transcriptions

    Q-Notes extends its capabilities to suit every therapist’s preference. If recording an entire session doesn’t quite feel right for you, we’ve got an alternative! Instead, choose to record or upload your verbal memos and notes from the session. Q-Notes takes this raw information and brings you structured notes in your preferred format.

    In essence, Q-Notes is the supportive partner every therapist needs, simplifying your workflow and allowing you more time to connect with your clients. Regardless of your preferred method of capturing information, Q-Notes is designed to meet you where you are and deliver structured and precise documentation, every single time.

  • Ensuring Data Privacy and HIPAA Compliance at NuIQ: A Deep Dive

    Ensuring Data Privacy and HIPAA Compliance at NuIQ: A Deep Dive

    Privacy and HIPPA

    In the burgeoning world of digital therapy, a vital reality looms over therapists and their clients alike—the crucial need for data security, privacy, and compliance. At NuIQ, we are not just aware of this reality but relentlessly adhere to the norms and regulations, including those set forth by the Health Insurance Portability and Accountability Act (HIPAA).

    Our commitment encompasses our primary product—Q Notes. Here’s how we exercise rigorous data security with these tools:

    Encrypted Tools: Secure from Start to Finish

    Both Q Notes and Q Forms primarily rely on encryption. Whether you’re dictating notes during a session or filling out a client’s form, every byte of data is encrypted and processed securely. Our robust security measures ensure confidentiality and maintain the integrity of your data.

    Data Processing, Not Data Storing: A Clear Distinction

    At NuIQ, we differentiate between the data needed to provide our services and the sensitive data protected under HIPAA. We gather personal identifying information like your username, name, and email for account creation or when you contact us directly. But crucially, we process but do not store any sensitive client data.

    When using Q Notes or Q Forms for creating session notes or filling forms, data such as session audio recordings or video recordings are securely processed. However, after generating notes or forms, the original data is immediately and permanently deleted. There is no retention of HIPAA-protected data, more specifically no personally identifiable client information. Although we momentarily process this data for a specific task, it doesn’t linger in our databases.

    Limited Data Collection: Only What’s Necessary

    We also maintain logs of general activity like user interaction with our services for usage tracking purposes. Non-personal data—such as IP address, browser type, and usage data—is collected when you access NuIQ. These practices help us refine our offerings and maintain security, and they are designed to respect your privacy while maintaining firm adherence to HIPAA compliance.

    Pairing with EHR Systems: A Guided Approach

    While NuIQ provides a range of support tools for therapists, it’s designed to work alongside – not replace – your HIPAA-compliant Electronic Health Record (EHR) systems. Our service—Q Notes is intended to streamline portions of your practice that traditionally require a significant amount of manual labor. However, we do not replace or replicate the function of your EHR system—it’s an integral part of your practice and essential for secure record-keeping that aligns with HIPPA compliance.

    Our mission at NuIQ is to ensure a seamless service experience that’s secure from start to finish, respects stringent data privacy norms, and navigates the complexities of digital healthcare with ease and confidence.

    Please let me know if you need any changes or additions!

  • Perfecting the Art of SOAP Notes for Mental Health Professionals

    Perfecting the Art of SOAP Notes for Mental Health Professionals

    Perfecting SOAP Notes

    Picture this: you’re a busy mental health professional with a full caseload. At the end of a long day, information is swirling in your mind – your clients’ life stories, clinical impressions, your interventions, and treatment plans. How do you consolidate this information, track progress, and perfect your therapy strategy?

    Enter the trusted SOAP notes—a concise, organized way to document your treatment process. SOAP stands for Subjective, Objective, Assessment, and Plan. An effective SOAP note occupies the sweet spot between being thorough and time-efficient. But how do we write good SOAP notes, especially in a mental health setting? That’s exactly what we’re looking at today.

    The Basics of SOAP

    1. Subjective:

    This is your client’s perspective of their mental, emotional, and physical state. This includes their thoughts, feelings, fears, symptoms, and concerns – basically, anything the client shares with you. So, how does one optimize the ‘subjective’ portion?

    Active Listening: It all boils down to active listening. Jot down key points as the client speaks. Vibrant details can paint an accurate picture of the client’s experience, so include specific quotes whenever possible.

    Standardization: Aim for standardization. Using standard/semi-standardized screening tools and measures can provide a more structured and comprehensive picture of the client’s status.

    2. Objective:

    The objective section is your observation. Recall all those courses on human behavior, body language, and verbal cues? Now’s the time to put them into use. Pay attention to non-verbal cues like body posture, eye contact, and tone of voice. Watch out for changes in appearance, mood, and speech patterns too.

    Technical Jargon: Try to avoid excessive professional jargon. Remember, your notes might need to be understood by non-clinical staff or other medical professionals not specializing in mental health.

    Descriptive, Not Interpretive: State your observations without interpreting them. For example, instead of writing “John seemed anxious,” write “John’s hands were trembling, his speech was rapid, and he avoided eye contact.”

    3. Assessment:

    This is your professional interpretation of the subjective and objective components – the joining of the factual dots to form a clinical picture.

    Diagnosis: Where appropriate, include the client’s diagnosis based on the DSM-5 or ICD-10 criteria.

    Progress: Comment on progress towards treatment goals, fluctuations in symptoms or any emerging issues.

    4. Plan:

    This outlines the next steps in the client’s care, including therapy decisions, tests, consultations, interventions, client tasks, or modifications to the treatment plan.

    Clear and Precise: Be as clear and precise as possible. If you plan on incorporating Cognitive Behavioral Therapy (CBT) techniques in the next session, specify which ones.

    Client’s Input: Wherever possible, include your client’s input in the planning stage as it encourages their participation and autonomy in recovery.

    Characteristics of Good SOAP Notes

    Writing good SOAP notes takes practice, but there are a few distinguishing features that elevate them from good to great:

    Conciseness: Good SOAP notes stick to the point. They contain all relevant information without unnecessary ramblings.

    Clarity: They’re easy to read. If someone else picks up your SOAP note, they should be able to understand it quickly without much effort.

    Consistency: There should be a consistent format across all notes to make it easier for anyone (including your future self) reading the notes.

    Objectivity: Stick to facts. SOAP notes are a professional document, and personal opinions or biases have no room in them.

    Accuracy: Always double-check your notes for accuracy, particularly in names, dates, diagnostic codes, and medication dosages.

    Creating the perfect SOAP note is an art that requires practice. But once you get the hang of it, it becomes a crucial tool in your mental health professional toolkit. It helps you process information, plan treatment strategies, and ultimately, provide the best care for your clients.

    The power of your SOAP notes extends beyond the therapy room to influence other providers’ understanding of a client’s issues, illuminate treatment paths, and ensure continuity of care. So, grab your pen (or start typing) and let’s refine our SOAP notes together. Happy note-taking!

  • How To Enable Microphone Access on iOS

    How To Enable Microphone Access on iOS

    iOS Settings App Icon

    When you tap the record button in Q-Notes, your browser should ask for your permission to access your device’s Microphone. If you are not seeing this request and are getting an error about Microphone permissions, please follow these steps.

    Enable Safari Microphone Permissions

    1. Open the Settings app
    iOS Settings App Icon
    1. Scroll down and tap Safari
    Find and tap Safari in the list
    1. Tap on Microphone under SETTINGS FOR WEBSITES
    Find and tap Safari in the list
    1. Make sure Microphone Access is set to Ask or Allow
    Set Mic access to ask or allow

    When set to Ask, your permission will be requested for each website that wants to use your Microphone. When set to Allow, all websites will have access to your Microphone without your explicit permission.

    After making this change, return to Q-Notes and tap the Record button again. You should now be able to grant Mic access to NuIQ.

  • How to Use the Type Feature on NuIQ

    How to Use the Type Feature on NuIQ

    The Type feature on NuIQ allows you to manually input or paste your session notes, which are then processed to generate structured clinical documentation. This guide will walk you through the process of using this feature effectively.

    Requirements

    Before using the Type feature, ensure you have:

    • A NuIQ account
    • A device with a keyboard (computer, smartphone, or tablet)
    • A stable internet connection
    • A supported web browser (Chrome, Firefox, Safari, or Edge)
    • Your session notes or summary ready to input

    Steps to Use the Type Feature

    Step 1: Access NuIQ QNotes and Input Your Session Notes

    • Login to NuIQ QNotes:
      • Log in to your NuIQ account.
      • You will be redirected to the NuIQ notes page.
    Login to NuIQ Account
    • Activate the Type Feature:
      • Locate and click on the “Type” button to start a new typing session.
    • Input Your Session Notes:
      • In the main text area, type or paste your session notes or summary.
    Review Transcript

    Step 2: Generate, Review, and Finalize Notes

    • Enter Session Details:
      • Select the note type from the dropdown menu (e.g., DAP Note, Session Progress Note, SOAP Note).
      • Enter the patient’s name in the designated field.
      • Specify the patient’s pronouns in the “Pronouns” field.
      • Click “Edit Forms” to show or hide additional forms.
    Session Details
    • Generate Notes: Click the “Generate Notes” button to have NuIQ process your input and create structured notes.
    • Review and Refine:
      • Navigate between note formats and iterations.
      • Edit notes as needed.
      • Generate new iterations or try different formats.
    Session Details
    • Finalize and Export: Choose the best version of your notes, make final adjustments, and copy them to your preferred EHR or EMR.
    Session Details

    Troubleshooting Type Feature Issues

    If you’re experiencing problems with the Type feature, try these troubleshooting steps:

    Generate Button Not Working

    1. Ensure you’ve entered at least the minimum required number of words.
    2. Check that you haven’t exceeded the maximum word limit.
    3. Verify that all required fields (patient name, pronouns) are filled.

    Browser-Specific Troubleshooting

    Chrome

    1. Clear your browser cache and cookies.
    2. Disable extensions temporarily.
    3. Update Chrome to the latest version.

    Firefox

    1. Try using Firefox in Safe Mode.
    2. Clear the browser cache and cookies.
    3. Update Firefox to the latest version.

    Safari

    1. Clear website data for NuIQ.
    2. Disable content blockers for the NuIQ site.
    3. Ensure Safari is up to date.

    Edge

    1. Clear browser cache and cookies.
    2. Reset Edge settings.
    3. Update Edge to the latest version.

    Device-Specific Issues

    Mobile Devices

    1. Ensure your mobile browser is up to date.
    2. Try using the desktop version of the site if available.
    3. If using a physical keyboard, check its connection and battery.

    Tablets

    1. If using a stylus for input, ensure it’s properly paired and charged.
    2. Check if your tablet’s operating system is up to date.

    If you’re still experiencing issues after trying these steps, please contact NuIQ Support for further assistance.

  • How to Use the Import Feature on NuIQ

    How to Use the Import Feature on NuIQ

    The Import feature on NuIQ allows you to upload pre-recorded audio files of your therapy sessions, which are then transcribed and processed to generate structured notes. This guide will walk you through the process of using this feature effectively.

    Requirements

    Before using the Import feature, ensure you have:

    • A NuIQ account
    • A pre-recorded audio file of your therapy session
    • Supported audio file formats: MP3, M4A, WAV, MP4, or WEBM
    • A stable internet connection
    • A supported web browser (Chrome, Firefox, Safari, or Edge)

    Steps to Use the Import Feature

    Step 1: Import Audio and Review Transcript

    • Login: Access your NuIQ account.
    • Activate Import: Click the “Import” button.
    • Upload Audio: Select or drag and drop your audio file.
    • Review Transcript: Examine the generated transcript for accuracy and add necessary context.

    Step 2: Note Generation and Finalization

    • Enter Session Details: Provide information like note type, patient name, and pronouns.
    • Generate Notes: Let NuIQ process your imported session and create structured notes.
    • Review and Refine:
      • Navigate between note formats and iterations.
      • Edit notes as needed.
      • Generate new iterations or try different formats.
    • Finalize and Export: Choose the best note version, make final adjustments, and copy notes to your EHR or EMR.

    Troubleshooting Import Issues

    If you’re experiencing problems with the Import feature, try these troubleshooting steps:

    File Won’t Upload

    1. Check your internet connection.
    2. Ensure your file is in a supported format (MP3, M4A, WAV, MP4, or WEBM).
    3. Verify that your file size is within the allowed limit (typically up to 500MB, but check your account settings).
    4. Try using a different browser.

    Poor Transcription Quality

    1. Check the audio quality of your original recording.
    2. Ensure there’s minimal background noise in your recording.
    3. If the speech is unclear, consider re-recording the session summary separately.

    Browser Issues

    Chrome

    1. Clear your browser cache and cookies.
    2. Disable extensions temporarily.
    3. Update Chrome to the latest version.

    Firefox

    1. Try using Firefox in Safe Mode.
    2. Clear the browser cache and cookies.
    3. Update Firefox to the latest version.

    Safari

    1. Clear website data for NuIQ.
    2. Disable content blockers for the NuIQ site.
    3. Ensure Safari is up to date.

    Edge

    1. Clear browser cache and cookies.
    2. Reset Edge settings.
    3. Update Edge to the latest version.

    System-Specific Issues

    Windows

    1. Ensure your system meets the minimum requirements for file handling.
    2. Check if your antivirus is blocking file uploads and add an exception if necessary.

    macOS

    1. Check if you have enough free disk space.
    2. Ensure your macOS is up to date.

    Mobile Devices

    1. Try using the desktop version of the site.
    2. Ensure your mobile browser is up to date.
    3. Check your device’s storage space.

    If you’re still experiencing issues after trying these steps, please contact NuIQ Support for further assistance.

  • How to Use the Summary Feature on NuIQ

    How to Use the Summary Feature on NuIQ

    Summary to Therapy Notes

    The Summary feature on NuIQ allows you to narrate a concise overview of your therapy session, which is then processed to generate structured notes. This guide will walk you through the process of using this feature effectively.

    Requirements

    Before using the Summary feature, ensure you have:

    • A NuIQ account
    • A device with a working microphone (computer, smartphone, or tablet)
    • A stable internet connection
    • A supported web browser (Chrome, Firefox, Safari, or Edge)
    • A quiet environment for recording

    Steps to Use the Summary Feature

    Step 1: Session Summary Creation

    • Login: Access your NuIQ account and navigate to the notes page.
    • Activation: Initiate a new summary session by clicking the “Summary” button.
    • Narration: Begin speaking to provide a concise overview of your therapy session, focusing on key points, observations, and outcomes.
    • Stop: Terminate the session by clicking the “Stop” button. NuIQ will process your summary.
    • Review Transcript: Examine the generated transcript for accuracy and add any necessary clues or context.

    Step 2: Note Generation and Finalization

    • Enter Session Details: Provide essential information like note type, patient name, pronouns.
    • Generate Notes: Let NuIQ process your summary and create structured notes.
    • Review and Refine:
      • Navigate between note formats and iterations.
      • Edit notes as needed.
      • Generate new iterations or try different formats.
    • Finalize and Export: Choose the best version of your notes, make final adjustments, copy and paste them to your preferred EHR or EMR.

    Troubleshooting Microphone Issues

    If you’re experiencing problems with the Listen feature, it may be due to microphone issues. Here’s how to troubleshoot on different devices and browsers:

    Windows

    1. Check System Settings:
      • Right-click the speaker icon in the taskbar and select “Open Sound settings”
      • Under “Input”, ensure the correct microphone is selected
      • Speak into the microphone and check if the blue bar moves
    2. Check App Permissions:
      • Go to Start > Settings > Privacy > Microphone
      • Ensure “Allow apps to access your microphone” is turned on
      • Make sure your browser is listed and allowed
    3. Update Drivers:
      • Right-click Start > Device Manager
      • Expand “Audio inputs and outputs”
      • Right-click your microphone and select “Update driver”

    macOS

    1. Check System Preferences:
      • Go to Apple menu > System Preferences > Sound > Input
      • Select your microphone and adjust the input volume
    2. Check App Permissions:
      • Go to Apple menu > System Preferences > Security & Privacy > Privacy
      • Select “Microphone” and ensure your browser is checked
    3. Reset Core Audio:
      • Open Terminal and type: sudo killall coreaudiod
      • Enter your password when prompted

    iOS Devices

    1. Check Microphone Permissions:
      • Go to Settings > Privacy > Microphone
      • Ensure the browser you’re using is toggled on
    2. Clean the Microphone:
      • Gently clean the microphone opening with a soft, dry brush
    3. Restart Your Device:
      • Turn your device off and on again

    Android Devices

    1. Check App Permissions:
      • Go to Settings > Apps > [Your Browser] > Permissions
      • Ensure Microphone is allowed
    2. Clear Browser Cache:
      • Go to Settings > Apps > [Your Browser] > Storage
      • Tap “Clear Cache” and “Clear Data”
    3. Update Your Browser:
      • Open the Play Store, search for your browser, and update if available

    Browser-Specific Troubleshooting

    Chrome

    1. Check Site Settings:
      • Click the lock icon in the address bar
      • Ensure Microphone is set to “Allow”
    2. Reset Chrome Settings:
      • Go to chrome://settings/reset
      • Click “Restore settings to their original defaults”

    Firefox

    1. Check Site Permissions:
      • Click the lock icon in the address bar
      • Go to Connection Secure > More Information > Permissions
      • Ensure “Use the Microphone” is set to “Allow”
    2. Reset Firefox:
      • Go to ≡ > Help > Troubleshooting Information
      • Click “Refresh Firefox”

    Safari

    1. Check Website Settings:
      • Go to Safari > Preferences > Websites > Microphone
      • Ensure NuIQ is set to “Allow”
    2. Reset Safari:
      • Go to Safari > Clear History
      • Choose “all history” and click “Clear History”

    Edge

    1. Check Site Permissions:
      • Click the lock icon in the address bar
      • Ensure Microphone is set to “Allow”
    2. Reset Edge:
      • Go to edge://settings/resetProfileSettings
      • Click “Reset settings”

    If you’re still experiencing issues after trying these steps, please contact NuIQ Support for further assistance.

  • How to Use Telehealth Features on NuIQ

    How to Use Telehealth Features on NuIQ

    Therapy Notes with Telehealth

    In this guide, we’ll walk you through the steps to use telehealth features on NuIQ. This guide is applicable for both Mac and Windows users. We’ve also included troubleshooting tips to resolve common issues you might face.

    Requirements

    Before using the Telehealth feature, ensure you have:

    • Desktop/Laptop
    • Google Chrome Browser

    Steps to Use Telehealth Features

    Step 1: Start and Record Your Telehealth Session

    • Access NUIQ Telehealth:
      • Open Chrome and go to NUIQ Notes.
      • Click on the “Telehealth” Button.
    Access NUIQ Telehealth
    • Set Up Screen Sharing:
      • When prompted, select the appropriate Chrome tab for your telehealth session.
    Screen Sharing Setup
    • Grant Microphone Permissions:
      • Click “Allow” to grant NUIQ access to your microphone.
    Microphone Permission
    • Additional Instructions for Mac Users:
      • If prompted a second time on a Mac, grant microphone permissions again.
    Mac Microphone Permissions
    • Begin Your Session:
      • Your telehealth session will now start.
    Telehealth Session
    • End the Session and Process:
      • Click “Stop” to end the session and begin automatic processing.
      • Note: Recording automatically stops after 90 minutes for subscribers.
    Telehealth Session
    • Review Transcript:
      • Once processing is complete, review the displayed transcript for any major inaccuracies.
      • Optionally, add any additional clues and context not captured in the transcript.
    Review Transcript

    Step 2: Generate, Review, and Finalize Notes

    • Enter Session Details:
      • Select the note type from the dropdown menu (e.g., DAP Note, Session Progress Note, SOAP Note).
      • Enter the patient’s name in the designated field.
      • Specify the patient’s pronouns in the “Pronouns” field.
      • Click “Edit Forms” to show or hide additional forms.
    Session Details
    • Generate Notes: Click the “Generate Notes” button to have NUIQ process your session and create structured notes.
    • Review and Refine:
      • Navigate between note formats and iterations.
      • Edit notes as needed.
      • Generate new iterations or try different formats.
    Session Details
    • Finalize and Export: Choose the best version of your notes, make final adjustments, and copy them to your preferred EHR or EMR.
    Session Details

    Troubleshooting Tip

    Check Browser Permissions (Mac and Windows)

    Chrome

    • Click the lock icon next to the website URL in the address bar.
    • Make sure “Microphone” is set to “Allow”.
    • If it’s not listed, go to Settings > Privacy and Security > Site Settings > Microphone and ensure the website is allowed to use the microphone.

    Check System Preferences (Mac only)

    • Go to System Preferences > Security & Privacy > Privacy > Microphone.
    • Make sure Chrome is checked to allow access to the microphone.

    Clear Browser Cache

    • Go to Settings > Privacy and Security > Clear Browsing Data.
    • In the “Clear browsing data” window, select the “Cached images and files” checkbox.
    • Click “Clear data” to clear the browser cache.

    Restart Browser and System

    • Restart Chrome and, if necessary, your computer to ensure all settings are properly applied.

    Test with Another Browser

    • Although only Chrome is supported, you can check the settings in other browsers to ensure they are not interfering.

    Disable Extensions

    • Disable any Chrome extensions that might be interfering with microphone access.

    Update Browser and OS

    • Make sure your Chrome browser and your operating system (macOS or Windows) are up to date to ensure compatibility and security.

    Audio or Video Issues

    1. Check that your microphone and camera are properly connected and selected in Chrome settings.
    2. Ensure you’ve granted necessary permissions to NuIQ in Chrome.
    3. Restart your browser or computer if issues persist.

    Connection Problems

    1. Test your internet speed and stability.
    2. Close unnecessary applications and browser tabs.
    3. Consider using a wired internet connection instead of Wi-Fi.

    For more detailed assistance, reach out to NuIQ Support.