If you’re experiencing problems with the Listen feature, it may be due to microphone issues. Here’s how to troubleshoot on different devices and browsers:

Windows

  1. Check System Settings:
    • Right-click the speaker icon in the taskbar and select “Open Sound settings”
    • Under “Input”, ensure the correct microphone is selected
    • Speak into the microphone and check if the blue bar moves
  2. Check App Permissions:
    • Go to Start > Settings > Privacy > Microphone
    • Ensure “Allow apps to access your microphone” is turned on
    • Make sure your browser is listed and allowed
  3. Update Drivers
    • Right-click Start > Device Manager
    • Expand “Audio inputs and outputs”
    • Right-click your microphone and select “Update driver”

MacOS

  1. Check System Preferences:
    • Go to Apple menu > System Preferences > Sound > Input
    • Select your microphone and adjust the input volume
  2. Check App Permissions:
    • Go to Apple menu > System Preferences > Security & Privacy > Privacy
    • Select “Microphone” and ensure your browser is checked
  3. Reset Core Audio
    • Open Terminal and type: sudo killall coreaudiod
    • Enter your password when prompted

IOS Devices (iPhones and iPads)

  1. Check Microphone Permissions:
    • Go to Settings > Privacy > Microphone
    • Ensure the browser you’re using is toggled on
  2. Clean the Microphone:
    • Gently clean the microphone opening with a soft, dry brush
  3. Restart Your Device
    • Turn your device off and on again